Shipping, returns & support

Shipping

• Free standard shipping to US, UK, CA, AU, IE, and selected EU countries (DE, FR, NL, ES, IT)
• Most US orders ship within 2–4 business days after payment
• You’ll get tracking in your Stripe receipt / shipping email
• International duties or taxes may apply depending on destination

FAQ

Who is ZOLAID for?

Developers, founders, and innovators — people building toward greatness. Quiet kit for loud ambition: long build days, sharp meetings, work that lasts.

Do you have physical stores?

Not yet. We’re online only — shop here and reach us by email.

Do you offer team orders?

Yes — email teams@zolaid.com for coordinated sizing and volume.

Where can I find sizing and materials?

See the Size & Materials guide.

Returns

• 30 days from delivery
• Items must be unworn, unwashed, with original tags
• Email hello@zolaid.com with your order ID to get a return label / instructions
• Standard return shipping within the US is covered by us on eligible returns
• Refunds go back to your original payment method after we receive and inspect the item (usually within 5–10 business days)

Track order

Use the tracking link in your Stripe receipt email, or write us with your order ID at hello@zolaid.com.

Sizing help

Not sure on size? Email measurements or a quick question — we’ll reply within one business day.

Care guide

Cold wash or dry-clean structured pieces. Hang soft shells; fold merino. Keep leather away from direct heat.

Founder gifting

Quiet packaging for team gifts and investor thank-yous. Mention “gift wrap” in checkout notes or email hello@zolaid.com.

Repairs & refresh

Zippers, hems, and leather care — we keep kit in rotation. Email photos and your order ID to hello@zolaid.com.

Marks & personalisation

House monogram placement and limited engraving on select accessories. Ask before you order: hello@zolaid.com.